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The Intelligence Layerfor the Kingdom.

Arabic-first conversational AI and multi-agent orchestration for the Kingdom's ministries, giga-projects and enterprises.

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Kalima means “word.”

Every citizen journey, every service request and every decision starts with one. Kalima is the intelligence layer that understands it the way the Kingdom speaks it: in dialect, in context, with meaning.

Solution architecture & core capability modules

A deep look at the Arabic-first conversational suite and the multi-agent orchestration engine powering Saudi Arabia's sovereign digital transformation.

Four sovereign technology pillars

Kalima NLNatural language engine

Dialectal Arabic intelligence

  • Sovereign dialect comprehension

    Native support for Najdi, Hejazi and Gulf Arabic idioms, without relying on foreign LLM translation layers.

  • Multi-intent & entity extraction

    Resolves nested user goals and extracts complex entities such as national IDs, IBANs and local addresses in a single turn.

  • Low-dataset efficiency

    Proprietary intent classifiers reach enterprise accuracy with 70% fewer training samples.

One request, four ways to say it

أبي أعرف وش صار على طلبي

“I’d like to know what happened with my application.”

Resolved intentApplication status

Intent recognition accuracy in Gulf Arabic
98.2%
On-premise inference latency
<150ms

Kalima VoiceSpeech recognition & synthesis

High-fidelity call center automation

  • Dialectal STT

    Robust speech-to-text that holds up to background noise, local accents and mixed English/Arabic terminology.

  • Natural neural TTS

    Human-like voice synthesis with authentic prosody, emotional tone and seamless pauses for fluid dialogue.

  • Diarization & barge-in

    Full-duplex audio with speaker isolation and instant interruption detection during live calls.

Live callNajdi dialect
  1. Caller

    السلام عليكم، أبي أجدد رخصتي

    Peace be upon you. I’d like to renew my licence.

  2. Kalima

    وعليكم السلام، أبشر! ممكن رقم الهوية الوطنية؟

    And upon you peace. Consider it done! May I have your national ID number?

  3. Caller

    لحظة، قصدي الاستمارة مو الرخصة

    Wait, I meant the vehicle registration, not the licence.

  4. Barge-in detected. Intent updated to vehicle registration renewal.
  5. Kalima

    تمام، نجدد الاستمارة. أحتاج رقم اللوحة بعد إذنك

    Of course, renewing the registration. I’ll need the plate number, please.

Illustrative interaction

Kalima AvatarPhysical & virtual touchpoints

A 3D digital human concierge

  • Real-time phoneme sync

    Millisecond lip-sync alignment calibrated for Arabic phonetics and facial movement.

  • Culturally attuned gestures

    Localized micro-expressions and body language suited to Saudi hospitality and formal government interactions.

  • Kiosk & spatial deployment

    A lightweight rendering engine optimized for smart interactive screens, airport kiosks and giga-project concierges.

A digital human concierge in a white thobe and red shemagh greets travelers from a slim glass kiosk in a Saudi airport
Concept: Kalima Avatar welcoming arrivals at an airport kiosk.

Kalima MasarMulti-agent orchestration

The enterprise agentic engine

Masar (مسار) means “path.” It turns every request into a governed path of actions, from understanding to done.

  1. 01

    Task decomposition

    Goal planning

    Breaks high-level citizen requests into autonomous sub-tasks for specialized sub-agents.

  2. 02

    System of action

    Core API connectors

    Executes read/write actions on SAP, Oracle, Absher and custom government databases.

  3. 03

    Governance

    Human-in-the-loop

    Enforces strict authorization boundaries and hands financial and legal actions to officers.

  4. 04

    Resilience

    State & recoverability

    Maintains transactional state across multi-day, multi-party enterprise workflows.

Built for the Kingdom’s front lines

Where Kalima listens, understands and acts.

  • A Saudi woman in an abaya speaks with a touchscreen kiosk in a government service center

    Ministries & government services

    Dialect-native assistants for service centers, portals and hotlines.

  • A desert resort carved into sandstone cliffs at blue hour

    Giga-projects & destinations

    Digital hosts that welcome every visitor in their own dialect.

  • A Saudi agent in a thobe and ghutra smiles while speaking on a headset in a Riyadh contact center

    Contact centers & banking

    Voice agents that verify, resolve and hand off with full context.

Portrait of Koussay Hammoudeh, Chief Executive Officer of Kalima AI

Leadership

Koussay Hammoudeh

Chief Executive Officer

Leadership is measured not by authority, but by the people you develop.

Koussay leads Kalima AI's mission to put Arabic-first, sovereign AI at the heart of the Kingdom's public services and enterprises. Based in Riyadh, he has spent more than 15 years helping government entities, Fortune 500 companies and high-growth organizations deliver transformation, from executive coaching and change management to strategy execution and AI enablement.

He is also President of Blanchard Arabia and Founder & Managing Director of Bureau360 Consultancy.

  • MBA
  • 15+ years in leadership and transformation
  • Blanchard®, Prosci®, Marshall Goldsmith, EQ-i 2.0 and ICF methodologies
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The Riyadh skyline at golden hour, with Kingdom Centre and Al Faisaliah reflected in still water

Let’s discuss.

Book a briefing and see Kalima understand your customers in their own dialect, on infrastructure you control.

Book a briefingEmail usinfo@kalimaai.com